ku9 Privacy Policy

This Privacy Policy is prepared by the organisation operating the ku9 platform ("ku9", "we" or "us") and applies to all registered and unregistered users ("you" or "member"). By using ku9's website, mobile app, or any other digital channel, you are considered to have accepted the terms of this policy.

The purpose of this policy is to ensure your rights over your personal information and to maintain complete transparency about how that information is used. If you disagree with any part of this policy, please contact us or stop using the service.

This Privacy Policy is connected to our Terms and Conditions and both documents should be read together.

We collect various types of information when you create an account and use services on ku9. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity details
• Mobile number and email address
• Banking and mobile financial service details (such as bKash, Nagad, Rocket, or Upay numbers)
• Images of identity documents submitted for account verification
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

• IP address, browser type, and operating system
• Device identification number (Device ID)
• Login time, session duration, and navigation history
• Deposit and withdrawal transaction records
• Gaming activity details (bet amounts, results, duration)
• Data collected through cookies and similar tracking technologies

We never store your full payment card number or net banking password under any circumstances. Encrypted channels are used when processing payment information.

ku9 uses your information for the following legitimate purposes:

3.1 Account Management

Your information is essential for managing registration, identity verification, login security, and account-related communications. ku9 verifies each member's identity to confirm that the user is over 21 years of age and that the account is being operated legitimately.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests, ensure transaction security, and prevent fraud. Transaction records via bKash, Nagad, Rocket, and Upay are retained for a defined period.

3.3 Customer Support

Records of previous communications are used to help our 24/7 live chat and email support team resolve your issues quickly.

3.4 Responsible Gaming

Gaming activity patterns are monitored to identify unusual or risky behaviour. This information is used to assist users as part of our responsible gaming programme.

3.5 Platform Improvement and Personalisation

We analyse overall usage statistics to improve service quality and display relevant content to you.

3.6 Legal Compliance

Retaining and providing information in accordance with applicable laws and regulations is part of our obligations.

ku9 never sells your personal information or provides it to third parties for commercial purposes. However, in certain circumstances we may share information with the following parties:

4.1 Payment Processors

Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processing. These organisations are governed by their own privacy policies.

4.2 Technology and Service Partners

Game software providers, cybersecurity service providers, and cloud service partners may receive the information needed to carry out operations on a limited basis. All such partners are bound by agreement with us and may use the information they receive only for the specified purpose.

4.3 Legal Authorities

In the event of a court order, government investigation, or legal obligation, the relevant authorities may be provided with the necessary information. In such cases we only disclose information as required by law.

4.4 Fraud Prevention

Specific information may be verified with authorised security organisations to prevent the creation of multiple accounts, money laundering, or other fraudulent activities.

ku9 applies industry-standard technical and administrative measures to protect your information.

5.1 Technical Safeguards

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Encrypted storage is used on database servers
• Two-Factor Authentication is available
• Regular security audits are conducted
• Unauthorised access detection systems remain active

5.2 Data Retention Period

Information for active accounts is retained throughout the life of the account and for a defined period after account closure to meet legal requirements. Financial transaction records must be retained for a specific period as required by applicable law.

5.3 Administrative Controls

Only authorised staff may access your information for specific reasons. All access is logged and reviewed regularly.

Cookies and similar tracking technologies are used on the ku9 website. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and run core platform functions; these cannot be disabled
• Functional cookies: Used to remember your preferences (language, display settings)
• Analytics cookies: Used to generate aggregate statistics for understanding user behaviour
• Security cookies: Used to prevent fraud and cyber attacks

6.2 Cookie Controls

You can manage cookies other than essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

ku9 believes that having control over personal information is a fundamental right of every user. To that end, we provide you with the following rights:

7.1 Data Access

You may request a copy of the information stored in your account at any time. Processing this request may take up to 30 days.

7.2 Data Correction

If any of your personal information is incorrect, you may request that it be corrected. Some information can be changed directly from the member profile section; for other cases you will need to contact the support team.

7.3 Data Deletion

Subject to certain conditions, you may request that your information be deleted. However, due to legal obligations, we may be required to retain some information for a defined period.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may cancel your subscription at any time. This will not stop important service-related communications.

7.5 Account Closure

You may voluntarily request permanent closure of your ku9 account. Even after account closure, some information will be retained for a defined period for legal reasons.

To exercise any of the above rights, contact our support team. Answers to common questions can also be found in our FAQ section.

All ku9 services are intended solely for persons aged 21 or older. We do not knowingly collect information from any minor. Age verification during registration is mandatory.

If evidence is found that any account contains information belonging to a minor, that account will be closed immediately and the related information will be deleted. If a parent or legal guardian becomes aware of such an incident, please notify our support team without delay.

Some of ku9's technology partners use servers located outside Bangladesh. In such cases your information may be transferred internationally. For these transfers we ensure that the receiving party maintains appropriate data protection standards.

For international data transfers, we protect your privacy through contractual safeguards and technical security measures.

ku9 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be posted on the platform
• A message will be sent to your registered email or mobile number
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is ready to respond in both Bengali and English.

To learn more about our platform and services, read the About Us page.