ku9 Terms and Conditions

Introduction and Applicability

These terms and conditions serve as a legal agreement between the ku9 platform and the user. They apply equally when using ku9's website, mobile app, or any other digital channel. By completing registration or making a deposit of any amount, the user is considered to have fully accepted all terms set out in this document.

ku9 reserves the right to amend these terms at any time. Continuing to use the platform after an amendment takes effect means the user has accepted the updated terms. It is therefore advisable to revisit this page from time to time.

In these terms, "services" refers collectively to ku9's website, applications, sports betting, casino games, live dealer games, fishing games, and all other entertainment services.

Account Registration

To open an account with ku9, users must provide accurate and complete information. Each person may operate only one account. Creating multiple accounts is strictly prohibited and may result in all such accounts being cancelled.

2.1 Registration Requirements

• A correct name, date of birth, and mobile number must be provided.
• Information provided at the time of registration may be verified at a later date.
• The account is for the user's personal use only — it may not be used on behalf of another person or for commercial purposes.
• Keeping the password confidential is the user's own responsibility.
• Any unauthorised access to the account must be reported to ku9 immediately.

2.2 Identity Verification (KYC)

To maintain a safe environment, ku9 may request a member's national identity card or other government-approved document at any time. If verification is not completed within the given timeframe, withdrawals may be suspended or the account may be temporarily closed.

Age Requirement and Eligibility

All ku9 services are available only to individuals aged 21 or above. If a minor opens an account, or if someone operates an account on behalf of a minor, that account and all its transactions will be considered void.

If a member registers using a false age, all winnings in that account will be forfeited and action may be taken in accordance with applicable law.

Deposit and Withdrawal

bKash, Nagad, Rocket, and Upay are currently available for transactions on ku9. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

4.1 Deposit Rules

• Deposits must be made from a mobile banking account registered in the user's own name.
• Depositing using a third-party account is prohibited.
• Deposits are generally credited to the account instantly; if there is any delay, please contact the support team.

4.2 Withdrawal Rules

• Withdrawals are sent only to registered and verified accounts.
• Withdrawal processing generally takes between 15 minutes and 2 hours.
• Withdrawal requests will not be accepted if the wagering requirement for a bonus has not been met.
• Withdrawals may be on hold while an identity verification process is in progress.

ku9 may request additional documents for suspicious transactions and may place such transactions on hold if necessary.

Bonuses and Promotions

All bonuses and promotional offers from ku9 are given under specific conditions. Once a bonus is accepted, the terms attached to that bonus automatically apply.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw the bonus amount, a wager of 10 times the bonus must be completed. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance will be ৳2,000 and you must wager ৳1,000 × 10 = ৳10,000 before withdrawing.

5.2 General Bonus Terms

• Each member may use a bonus offer only once, unless the offer's terms state otherwise.
• Bonus balance cannot be transferred to another account.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.
• Multiple bonuses cannot be active at the same time, unless specifically permitted.
• ku9 reserves the right to withdraw or modify any bonus.

Betting and Gaming Rules

Sports betting, casino slots, live dealer games, and fishing games are available on ku9. Each game category has its own specific rules, but the general rules below apply across all of them.

6.1 Bet Acceptance and Cancellation

• A bet that has been confirmed cannot generally be cancelled or changed.
• If an event is cancelled, abandoned, or rescheduled, ku9 will settle the bet according to the applicable rules.
• If incorrect odds are displayed due to a technical error, ku9 has the right to cancel that bet.

6.2 Game Results

The results of all casino and slot games are determined by Random Number Generator (RNG) technology, which is fair and verifiable. Live game results are stored on the servers of the respective provider and are considered final.

User Code of Conduct

All ku9 members must use the platform honestly and ethically. The following activities are strictly prohibited:

• Using any software, robot, script, or automated method to gain an advantage.
• Using or attempting to hack another person's account credentials.
• Exploiting technical errors or vulnerabilities in the platform.
• Operating multiple accounts under the same identity.
• Using the platform for money laundering or illegal transactions.
• Making threats, using obscene language, or harassing other members or staff.
• Any attempt to manipulate the bonus system.

Breaching any of these prohibitions may result in the immediate closure of the account and forfeiture of all balances.

Security and Verification

ku9 uses SSL encryption technology to keep all transactions and personal data secure. We maintain the highest standard of technical measures to protect member information.

8.1 OTP Verification

OTP verification is required for registration, login, and important transactions. Never share your OTP with anyone — no ku9 staff member will ever ask for your OTP.

8.2 Account Security

• Use a strong password and change it regularly.
• Avoid logging in from public devices.
• Always log out of your account after use.
• If you notice any unusual activity on your account, contact the support team immediately.

Data Privacy

ku9 places great importance on protecting members' personal data. Full details of how information provided at registration is collected, stored, and used can be found in our Privacy Policy.

ku9 reserves the right to share necessary information with relevant authorities to fulfil legal obligations. The policy on sharing information with third parties is clearly described in the privacy rules.

Responsible Gaming

ku9 believes that betting and gaming is a form of entertainment — it should be enjoyed for fun, not treated as a source of income. We want our members to play with awareness and in a controlled manner.

Members can set their own deposit limits and, if needed, request that their account be temporarily closed. The Responsible Gaming Guide provides detailed advice on building healthy gaming habits.

Account Suspension and Closure

In any of the following situations, ku9 may temporarily suspend or permanently close an account without prior notice:

• Breaching any part of these terms and conditions.
• Registering with false or incomplete information.
• Evidence of fraudulent or suspicious activity.
• Receipt of instructions from a legal authority.
• Extended inactivity on the account.

If a permanently closed account holds any valid balance, it will be returned to the registered mobile banking account after verification is completed — this does not apply to forfeitable bonuses or fraudulent winnings.

A member may also request account closure at any time. In that case, any active bonuses will be cancelled and any valid balance will be returned.

Intellectual Property and Intellectual Assets

All content used on the ku9 website and application — including logos, graphics, text, software, design, and code — is protected under the intellectual property rights of ku9 or the relevant third parties.

Users may not copy, republish, distribute, or commercially use any content without prior written permission from ku9. Permission is granted only for limited personal and non-commercial use.

Limitation of Liability

ku9 bears no responsibility for the following:

• Loss caused by internet disconnection or technical errors.
• Account information being exposed due to the user's own negligence.
• Delays caused by a failure in a third-party payment provider's system.
• Service interruption due to unforeseen circumstances or events beyond our control.

In any circumstances, ku9's maximum liability will never exceed the total amount of the transaction in question.

To learn more about ku9 and understand our service philosophy, you can read our About Us page.

Terms Changes & Contact

ku9 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Notice of changes will be sent via the website or to the registered email and mobile number.

If a member continues to use the platform after changes take effect, they will be considered to have agreed to the updated terms. It is therefore advised to check this page regularly.

14.1 Complaints & Support

If you have any questions about these terms or encounter any issues, please contact the ku9 support team. Support is available in Bengali via live chat and email, 24 hours a day, 7 days a week.

You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions — it covers many general questions about accounts, payments, and bonuses.

14.2 Applicable Law

These terms and conditions are governed and interpreted in accordance with the relevant applicable law. Any dispute will first be attempted to be resolved through discussion.